TRITEMA SA (TRITEMA from now on) is an Internet Service Provider that manages a server network with principal business location in Roveredo, Kanton Graubuenden, Switzerland. TRITEMA, as hoster, doesn't assume any responsibilities regarding the contents which have been hosted by clients in its servers. Such contents must be allowed by Law and must follow TRITEMA policies as decribed below in this document. The service will be immediately suspended without any notice if any of the following content types should be found on our network: any content not allowed by Law or by our policy, offending contents, malware or viruses, trojans or any content that could be offending for other parties or in violation of trademarks or copyrights. More in specific the following behaviors are against our policy:
uploading of not allowed contents according to the Law;
uploading of contents in violation of trademarks, copyright or intellectual properties;
behaviors that are against the rights of other people;
spam sending through the internet;
server cracking/hacking against our servers or against other ones from our machines;
any activity which purpose is to manipulate the services supplied or to crack software;
fake news spread;
Client is responsible to keep clean the resources at TRITEMA from any malicious code, virus, trojan or backdoor and immediately check and resolve any issue eventually caused by software, sites,etc in his/her area.
The customer is aware that all services are based on technical equipment (servers and network devices) hosted at datacenters and software. All services need always updates and maintenance and during such events the servers may experience reboots or unreachability times due to operations in progress. Where it is possible (scheduled maintenance), the customer is advised from client's area (network issues menu). Where, instead, it's necessary to execute an urgent maintenance procedure, our technical staff will be required to go ahead fastest possible and without any wait. The customer is also aware that there are parts of services that do not depend directly on TRITEMA, for example datacenter connectivity, broken hardware items etc, since different suppliers are normally involved in all the process. In case of any malfunction due to connected suppliers, TRITEMA will do its best to coordinate the work of suppliers involved, in order to get them to resolve as soon as possible. TRITEMA carries no liability in such events.
Support, Tickets and phone
Assistance is provided by customer support tickets inside client's area. Technical department will give you support on any technical events regarding supplied services with the following important exclusions. As an example it is excluded from support and assistance: programming support, debug of customer's code, code development, teaching, documentation, data entry and any matter and action which is possible to be executed by customer himself with control panels or personal areas. The support services, also, does not include any monitoring or picket service. The customer is the only liable of monitoring his services. Support tickets regarding past events are not accepted. Duplicated support tickets or tickets messed with email, phone calls (as an example) are not processed.
Regarding fax and voip services, all the numbers provided, are subject to regulations by local authorities. In case of changes in any regulations by local authorities, the client will be immediately notified to take necessary actions. Client is aware that failing to comply to regulations from local authority will lead to service suspension.
The client purchasing a product or service at TRITEMA's website fully agrees to all the articles contained in this public document and fully approves all the terms into the files and links herein public available. Github project contains all the necessary documents and data.
The renewals payments must be settled within due date as shown in invoice or notification. The payment failure, will result in service termination and all connected contents removal. The client is also liable of maintaining uptodate all his/her informations on TRITEMA records (fiscal informations, company details, email, VAT, etc) and maintaining his/her services in good standing and fully paid. The payments of new services must be completed at order time. Therefore an order issued but never payd is considered void. Any order could be refunded only within eight calendar days starting from the payment date, at net value of expenses. Services are refundable only if still not used (for example: used voip traffic or sms traffic cannot be refunded). In case of malfunction evidenced by proof, only the amount paid by customer at net value of expenses will be elegible of rembursement. The request of any refund must be issued with a written notice by ticket system on client's area, it's excluded any other liability by TRITEMA. The reactivation of an expired service generally may lead to an additional reactivation fee.
TRITEMA has the right to update from time to time its policies and terms of service. It belongs to client the matter to periodically check the contents of this public documents in order to see if there are some new updates. In case the client does not agree to any part of this document and linked resources, he/she must notify immediately to TRITEMA and cancel the contract. Any running service at TRITEMA therefore implies full acceptance of this document in any part and linked resources.
All the data are managed pursuant Privacy Laws by TRITEMA SA, with principal place of business Roveredo, Graubuenden, Switzerland. All Internet services are supplied from Switzerland by the said company, according to the local Laws of the Country. All the purchase process and services activation is totally automated and managed by informatics procedures. The supplied services are electronically supplied services according to the Laws of Switzerland. Privacy is managed according to EU GDPR directive
- Registrant right and responsibilities
- Registrants' benefits and responsibilities
- Expired recovery policy
- Domain names are registered and managed though cooperation with Ascio Inc. which acts as registrar
- Procedures for registering and maintaining icann domain names are specified into clients' area by documentation and personal consulting of skilled TRITEMA technicians
This term of service agreement is under the Laws of Kanton Graubuenden, Switzerland. The court is Moesa Region.